Payment Policy

Last updated: April 2, 2026

At Packetblue LLC, we aim to provide a secure, simple, and transparent payment experience for every customer. This Payment Policy explains how payments are processed and what you can expect when placing an order on our website.

Packetblue LLC operates in the Video Technology industry and is committed to maintaining a professional and trustworthy online shopping experience.

Accepted Payment Method

We currently accept the following payment method:

Stripe

All payments are securely processed through Stripe, which supports major credit and debit cards depending on your location.

Payment Processing

  • Full payment is required at checkout
  • Orders are only confirmed after successful payment authorization
  • If a payment is declined, failed, or flagged, the order may not be completed

Customers may need to verify payment details or try another valid card supported by Stripe.

Billing Information

Customers must provide accurate and complete billing information, including:

  • Full name
  • Billing address
  • Card details
  • Email address
  • Phone number (if required)

Incorrect or incomplete information may result in payment failure or order cancellation.

Transaction Security

All payments are processed using secure encryption technology via Stripe.

Packetblue LLC does NOT store full card details on its servers. Payment data is handled entirely by Stripe in compliance with industry security standards.

Order Confirmation

Once payment is successful:

  • A confirmation email will be sent
  • This confirms your order has been received and is being processed

If you do not receive confirmation, please contact us.

Pricing and Currency

  • All prices are listed in USD (U.S. Dollars)
  • Final charges are shown clearly at checkout before payment

Fraud Prevention

To protect both customers and our business:

  • Orders may be reviewed or verified manually
  • We reserve the right to cancel suspicious transactions

Chargebacks and Disputes

If you experience any issues with a transaction:

  • Please contact us first before initiating a chargeback
  • Unauthorized or abusive disputes may result in service restrictions

Contact Information

Packetblue LLC
30 Belle Roche Avenue
Redwood City, CA 94062
United States

Email: [email protected]
Phone: (650) 482-2402