Privacy Policy

Last updated: April 2, 2026

At Packetblue LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Business Information

This website is owned and operated by:

Packetblue LLC
30 Belle Roche Avenue
Redwood City, CA 94062
United States

Email: [email protected]
Phone: (650) 482-2402

2. Information We Collect

We collect only the information necessary to operate our website and provide our services.

a) Personal Information

When you place an order or contact us, we may collect:

Full name
Billing and shipping address
Email address
Phone number

b) Order Information

We may collect details related to your transactions, including:

Products purchased
Order history
Payment status
Customer service communications

c) Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent

3. How We Use Your Information

We use collected information to:

Process and fulfill orders
Provide customer support
Send order confirmations and updates
Improve website performance and user experience
Detect and prevent fraud or unauthorized activity

We do not sell or rent your personal information to third parties.

4. Payment Information

All payments are processed securely through Stripe.

We do not store full payment card details on our servers. Payment data is handled directly by Stripe in accordance with its own privacy and security standards.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic

You can control or disable cookies through your browser settings.

6. Sharing of Information

We may share your information only when necessary, including:

With payment processors (Stripe) to complete transactions
With shipping carriers to deliver orders
With service providers that support website operations

All third parties are expected to handle your data securely and in accordance with applicable laws.

7. Data Retention

We retain your personal information only as long as necessary to:

Complete transactions
Provide customer support
Comply with legal and regulatory requirements

8. Data Security

We implement reasonable technical and organizational measures to protect your information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your information

To make such requests, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website indicates acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us: